Anonymous
map-marker Syracuse, New York

KEEP SENDING ME VISITATION SURVEYS EVEN THOUGH i DON'T GO TO THEIR GYM

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Crunch keeps sending me visitation surveys for visits that I have supposedly made to their gym. I've contacted the manager of the local gym and Crunch corporate and complained about this, but they don't care and I continue to get surveys.
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User's recommendation: Do not get a membership at this gym

Michael D Ian

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deptford, New Jersey

Owner/Manager of Franchise in Deptford NJ, not living up to said provided services

In January 2022 joined, gym explained the cleaning steps taking for COVID, and that facility is new a Wifi System for members is being installed. Needed special type for gym coverage.

For the February visits, the locker rooms were sloppy not taken care of and limited wipe stations and mostly empty to get wipes to wipe down machines.

Most of all, WI-FI never installed.

When confronted the management I was told to send message via the app.

I did and was told there is WI-FI for Guest, just log in.

Again went back to GYM, March 5th, WI-FI locked and was told only for office. I told them about my messages and they text the owner of the Franchise as I was waiting, and he then stated no Wi-Fi for members with no plans or dates to provide.

Unacceptable GYM conditions and Wi-FI for members usage.

I placed another contact back to Franchise (APP), seems only way to get to them, asking for full refund and no charges to capital fees, since the club did not support and live up to their membership commitments to their customers.

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Preferred solution: Full refund

User's recommendation: LOOK AT OTHER GYMS that run better daily operations, and in-tune to Members basic technology needs while working out.

2 comments
Anonymous

Since you went on January and February you should pay for those months. Only get a refund on March to December.

Guest
reply icon Replying to comment of Guest-2143854

I agree that I would pay for months used. But will not pay a termination fee or yearly capital improvement fee. They did not provide the initial improvements or basic standards

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Anonymous
map-marker Lawrenceville, Georgia

Billing

NI paid my membership in full on February 14 of this year..Upon checking my credit report it shows to date that I paid my balance down and owe a balance of 60.00.This is absurd..If u paid a bill for 300.00 and I credited u 150.00 u would want some answers..This is still being reported as me owing money on a bill that I satisfied..
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Will C Zlq

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Verified Reviewer
| map-marker Roswell, Georgia

Crunch Fitness overcharged by checking account by $700

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Updated by user Mar 14, 2022

Crunch WILL NOT STOP CHARGING MY CHECKING ACCOUNT. Months after I quit (no contract), Crunch continued to charge my checking account. I had to close the account.DO NOT UNDER ANY CIRCUMSTANCES GIVE CRUNCH YOUR CREDIT CARD OR CHECKING INFORMATION.

Original review Feb 12, 2022
I joined Crunch Fitness in Roswell, GA in September 2020. Crunch used my checking account to auto draft club fees. Crunch was supposed to charge $9.95 per month. They charged $34.93. I informed them of the error. Crunch's auto draft company, ABC, denied it happened even though I offered to provide bank statements. For four months, I consistently reminded the Roswell manager, Vince, of the problem. Finally, Vince indicated that Crunch would not refund the feed. The total amount overcharged was nearly $700.
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Loss:
$698
Pros:
  • Nice gym
Cons:
  • Crunch will overcharge you
  • Staff will not help

Preferred solution: Full refund

User's recommendation: DO NOT GIVE CRUNCH YOUR CREDIT CARD OR CHECKING INFORMATION

Tyrone C Hic

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Illegal charges

Crunch Fitness - Illegal charges
Crunch Fitness - Illegal charges - Image 2
Crunch Fitness - Illegal charges - Image 3

I signed up for a membership online MJ the ago . And was told one price but was charged another price .

Never stepped food in any crunch fitness gym .a few days later I cancelled membership online . But was still charged . I had my bank stop charges. They then went and change their info and ILLEGALLY CHARGED My account from a different account .

I spoke to someone and was told I had to come in . I told them I cancelled online like I I signed up online . Now u have a bill for $390 in collection . I have spoken to my attorney and will seek legal matter if this isn't resolved.

And now I want my 2 months that I was charged back also . I never used the membership because after I was charged more than the contract said It left a bad taste in my

Mouth and I no longer was interested in your services

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Loss:
$110

Preferred solution: Full refund

Anonymous
map-marker Fort Myers, Florida

MENS' BATHROOM ALLOWED TO OVERFLOW AND NOT TAKEN CARE OF

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THE MENS' TOILETS INSIDE THE LOCKER ROOM AREA CONTINUOUSLY OVERFLOW WHEN FLUSHED. MANAGEMENT HAS REFUSEDTO CORRECT THE SITUATION FOR MORE THAN ONE YEAR. SOMETIMES THERE ARE NO TOILETS AVAILABLE FOR USE BECAUSE MANAGEMENT DOESN'T DO WHAT THEY SHOULD.
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User's recommendation: DON'T USE THE MENS' TOILETS

Travis M Zay
map-marker Saint Petersburg, Florida

False advertisement

Got a text said it was a dollar. My local radio station said same thing. Was not the case. This is for the enrollment fee. I would like some reimbursement. 303-803-****
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Loss:
$71

Preferred solution: Let the company propose a solution

Berdina Ucx
map-marker Wimauma, Florida

Overcharge

Unprofessional manager at the Riverview FL location. Overcharged my account and also disrespectful when I called regarding my hard earned money.
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User's recommendation: Do not go to this gym.

Betro k
map-marker Canoga Park, California

They charge me over 400 dollar while they were shut down

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I noticed a recent charge from them a year after my cancellation and when i spoke to my banker in regard of the matter i found out they charged me over 400 dollars after i cancelled my membership on march 2020
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Loss:
$400
Cons:
  • Help
  • Cannot cancel membership
  • Terms and conditions are a trap

Preferred solution: Let the company propose a solution

Anonymous
map-marker Lakeland, Florida

To cancel my coach

It is so hard to try to cancel. They say call a number to cancel at the main office but there is no such number. I went there to cancel but they put me on a 3mth hold. I guess in 3 months I will have to do this all over again
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User's recommendation: They are a good place to go

Osheia T
map-marker Mobile, Alabama

Stock investments

I wanted to reach out to Coperate to know about stock investments into their company .. could u please reach back out to me from my email witch is osheiatucker@***.com and also my phone number is 251307****
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Preferred solution: Invest in stocking

Osheia T
map-marker Mobile, Alabama

I work out

Its a good place to work out at with good energy!!the trainers are awesome!!! Building your Muscles!!!!!!
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Anonymous
map-marker Boynton Beach, Florida

Cancel a acount

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I consider myself a good paying customer. Unfortunately I cannot continue being a member. I'm trying to cancel my membership but have been given the run around and a ridiculous remedy. Having to write a letter to the club I joined is absolutely ridiculous. I joined in NY and now live in Florida. If this is a common practice, it should be re-examined. Very unprofessional to say the least. You can email me at sooom1@***.com if you care to discuss this further.
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User's recommendation: Reconsider joining a different franchise because this one has unrealistic practices.

Frani E
map-marker Hamburg, New York

No Masks or Vaccination

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I am outraged that you do not require your employees to be vaccinated. I had no idea that my trainer was not vaccinated and only found out when I saw the manager, who is now required to be vaccinated due to his exposure, with a mask on.

Not only are many of your clients older with health issues, but everyone could be carrying the virus to their contacts and family. In a facility where heavy breathing is the norm, unvaccinated employees are putting the clientele at risk. In fact, everyone who enters should show proof of vaccination. I will not be returning and will tell others not to join your gym.

I am ending my training contract. Unfortunately, I have 10 unused sessions.

I know that unused sessions get tacked on to the end. Under these circumstances, I think they should be refunded but they won't be.

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Cons:
  • No vaccine
  • No mask

Preferred solution: Full refund

User's recommendation: Do not use this gym unless you ask people directly if they are vaccinated or if not, to wear a mask. I think they will lie anyway.

1 comment
Tysha Ouc

Its peoples choice to he vaccinated or not if you dont like it go to a communist country.. it shouldnt be mandated anywhere becuse it has a 99.7 percent survival rate stop being uneducated and forcing your opinion on everyone if you are uncomfortable you get vaccinated yourself or go somewhere else

Anonymous
map-marker Penn, Pennsylvania

No response to several complaints

At your Lancaster crunch fitness I was soaped up and the water turned ice cold. Also same place ,cracked shower heads,broken mirrors. That's not safe . Several benches have rips in them. These thing have been unchanged for 6 months. I paid for the whole year Wich includes maintenance charges. What a joke! I!
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Loss:
$50
Pros:
  • Lots of equipment
Cons:
  • Lots of disrepair

Preferred solution: Deliver product or service ordered

User's recommendation: If you need a shower don't do it here. Also don't bring little kids the might get cut on the broken mirrors.

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