Donna M Mkr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Double charges

When I signed up there were 2 accounts under my name I asked for them to cancel the other account it was never taken care of , I have been charged for 2 memberships this whole time .
View full review

Preferred solution: Full refund

Xavier P Emu

Account

Few months ago I wasnt aware that you guys made changes on late fee policy and twice your front desk customer service agent told me she would extend it and then I noticed my bill being high and that is something they should have informed me with the new changes but they didnt n they offered to extend my bill and then I spoke to Desmond who is the district manager for tampa Carrollwood location n he told me he would take care of that and theres more to this story than what I wrote . Something needs to be done here.
View full review

User's recommendation: Nope I’ve had bad experiences

Seline Bmh
map-marker Pretoria, Gauteng

I want to cancel membership

Was charged 74 dollars after I thought I closed my contract for medical reasons call fig garden in fresno manager very unprofessional
View full review
Loss:
$74

Preferred solution: Full refund

Steve S Sph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

I have been a member of Crunch since 2017. I do a lot of cardio at the Crunch. I was told I could not access part of the club, when I am paying one of your primo prices for a membership.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I attended my Crunch gym today in Oakland Park Florida. As I always do, I do a lot of cardio in the gym which involves a lot of walking, not all of it being on the treadmills.

I have done this for quite some time, and have a route/routine that I do. Every morning Crunch wants to run some type of class back in the back of the gym and block its members from doing their workout in that area, which is clearly supposed to be for all gym fitness customers, especially me, as I pay a primo monthly price for a membership. Today I was told that I could not go back in the area because they were having their class, and it was too dangerous for me to be back there. If you're having a class that is too dangerous for people to be back in the area while you're having class, then perhaps that class is too dangerous to have in the 1st place.

Secondly, if if is that dangerous for me to be back there, then perhaps the class should be moved to your cardio/step area, where it is secluded and not in the way of other Crunch members who are being denied use of part of the gym. This was all attributed to Ty and Stephanie. Ty ultimately spreads out his classes workout area, intentionally, so that other people cannot get into the area, except for the heavy weights, which for some reason people are allowed in to that area.

This class normally lasts an hour, but for some reason today, Ty extended it for 2 hours.

Crunch certainly has the right to have classes for it's members, but they certainly do not have the right to restrict access of their other members, while they discriminate against the rest of the Crunch members who are there trying to do their workout routine.

Please address this situation. You do not have the right to kick me out of an area, especially when I pay a top price to be at the fitness club!

View full review
Gabrielle V Kcj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Decatur, Alabama

Harassment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I'm getting calls from a law firm through to send my information to the credit bureau for unpaid membership. I signed up for a free trial and cancelled. Now I'm getting calls and emails from Aldous and associates. I have been up to the gym, left notes and called the manager without an answer to why I'm getting billed for something I cancelled before the gym really opened! Can someone help me?
View full review
Cons:
  • Cannot cancel membership

Preferred solution: Get Aldous and associates off my back!

User's recommendation: Find a gym that's more customer service friendly. They will send your info to a law firm for no reason!

Bruce S Xzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Equipment are complete

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am having a great experience here at Crunch Fitness. Their equipment is complete and enough to accommodate the members. The staff are also kind and help me if I need something inside the gym. The instructors also gave some tips, and even though we did not avail of them, we got to know each other more day by day. I like it here because the people treat each other like friends.
View full review
Emiliano V Pva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Membership cancellation and harassment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The manager at La Mirada, CA , harassed me verbally and is not letting me cancel my membership. looking to press legal action against him
View full review
Loss:
$700

Preferred solution: Full refund

Anthony P Kmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent charges

Goodmorning, I was charged 80 personal training sessions after my trainer was fired from the company. I was never approached about this afterwards and never gave my consent to proceed. I need a refund immediately before I escalate this.
View full review
Loss:
$2500
Cons:
  • Unprofessional incompetence thieves

Preferred solution: Full refund

Anonymous
map-marker New York, New York

They’re all terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nothing is ever easy with them. They would not honor the free pass I chose on their website. Even after emailing and telling them all the information I know about crunch, they didnt respond and then would not let me in when I actually came in. Long story short, I am being lied to. They can easily honor my pass. HQ phone number is not valid. They dont actually have corporate and arent trying to better anything. Im going to find every way I can to find retribution.
View full review

User's recommendation: Don’t go

Anonymous
map-marker Laredo, Texas

Membership went to collection / military member on deployment

I had a hard time getting information from the local establisment. Finally, i was given an email, even though i wanted a phone number. As of yet I have not received an answer to my emails.
View full review

User's recommendation: Read the fine print

Andrey R Etp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Homestead, Pennsylvania

Be careful! They cheat and steal money.

Two months ago, I came to this gym. And I asked the girl to close my Account. She said that there was no manager and she couldn't do it. I asked her to add a note to their program, that I want to close my membership>. After that, two months later, a bill arrives for $89.98. For what? I didn't visit this gym. I did not receive any warning letters from them. The Automated Telephone System is not working. There is no support service! This is some kind of spam! With this attitude towards customers you will soon close! And I'm in another state... Damn!
View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: Fix your automatic telephone system.

Montanna Uvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midland, Texas

Worn out broken down filthy location

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Non maintained equipment, filthy, location. No one employed doing anything to improve quality and cleanliness of facility. Some pieces of cardio equipment broken down for years with no repairs. Filthy dressing rooms. Trash all over workout floor. Gross dirty rubber flooring. Dirty walls, equipment with trash in cup holders for days at a time. Tvs not turned on for weeks at a time. Previous manager told me there are 33,000 members at this midland texas location. You need at least 3 times as many cleaning employees and at least one full time maintenance person
View full review

User's recommendation: Just know nothing improves year after year

Anonymous
map-marker Hoffman, New Jersey

Referral promo

I have 3 memberships .One did a referral and should not see an increase according to promo.please adjust monthly charge.
View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Refund

Crunch Fitness - Refund
Last 3months I told them Cancel the account And crunch took $73 I need my money back Isnt fair to go to my account took $73 Please please please send it back for me because we dont know my *** situation
View full review

User's recommendation: My name is Jimmy Baguidy

Pearlie S Hwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 29, 2023

Round Rock

Original review Jun 29, 2023
My daughter who is 18 went up there and they talked her into a $400 a month contract. When we contacted them and the BBB they refused even a reletting fee to get out of this horrible contract. I hope this complaint helps other people. Honestly she has never once used the service and wasnt even sure of what she was getting into.
View full review
Loss:
$4800
Cons:
  • Unreasonable

Preferred solution: Full refund

User's recommendation: Don’t use service

2 comments
Guest

I myself was scammed

Guest
reply icon Replying to comment of Guest-2469663

Was it over taking shirts that did not belong to you, lol!

View more comments (1)