Crunch Fitness
Reviews and Complaints
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Verified ReviewerDouble charges
Preferred solution: Full refund
Account
User's recommendation: Nope I’ve had bad experiences
I want to cancel membership
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaI have been a member of Crunch since 2017. I do a lot of cardio at the Crunch. I was told I could not access part of the club, when I am paying one of your primo prices for a membership.
I attended my Crunch gym today in Oakland Park Florida. As I always do, I do a lot of cardio in the gym which involves a lot of walking, not all of it being on the treadmills.
I have done this for quite some time, and have a route/routine that I do. Every morning Crunch wants to run some type of class back in the back of the gym and block its members from doing their workout in that area, which is clearly supposed to be for all gym fitness customers, especially me, as I pay a primo monthly price for a membership. Today I was told that I could not go back in the area because they were having their class, and it was too dangerous for me to be back there. If you're having a class that is too dangerous for people to be back in the area while you're having class, then perhaps that class is too dangerous to have in the 1st place.
Secondly, if if is that dangerous for me to be back there, then perhaps the class should be moved to your cardio/step area, where it is secluded and not in the way of other Crunch members who are being denied use of part of the gym. This was all attributed to Ty and Stephanie. Ty ultimately spreads out his classes workout area, intentionally, so that other people cannot get into the area, except for the heavy weights, which for some reason people are allowed in to that area.
This class normally lasts an hour, but for some reason today, Ty extended it for 2 hours.
Crunch certainly has the right to have classes for it's members, but they certainly do not have the right to restrict access of their other members, while they discriminate against the rest of the Crunch members who are there trying to do their workout routine.
Please address this situation. You do not have the right to kick me out of an area, especially when I pay a top price to be at the fitness club!
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Verified Reviewer | Decatur, AlabamaHarassment
- Cannot cancel membership
Preferred solution: Get Aldous and associates off my back!
User's recommendation: Find a gym that's more customer service friendly. They will send your info to a law firm for no reason!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkEquipment are complete
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMembership cancellation and harassment
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent charges
- Unprofessional incompetence thieves
Preferred solution: Full refund
They’re all terrible
User's recommendation: Don’t go
Membership went to collection / military member on deployment
User's recommendation: Read the fine print
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Homestead, PennsylvaniaBe careful! They cheat and steal money.
Preferred solution: Full refund
User's recommendation: Fix your automatic telephone system.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Midland, TexasWorn out broken down filthy location
User's recommendation: Just know nothing improves year after year
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Verified Buyer | New York, New YorkRefund
User's recommendation: My name is Jimmy Baguidy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Service
Round Rock
- Unreasonable
Preferred solution: Full refund
User's recommendation: Don’t use service
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I myself was scammed
Was it over taking shirts that did not belong to you, lol!