Yola Kjy

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Verified Reviewer
| map-marker Boca Raton, Florida

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I want the terms and conditions of a new membership ASAP. 1 hour wasted on botched chat support and phone call support
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Anonymous
map-marker Memphis, Tennessee

Cancellation

I just don't like the idea, that only one person can cancel my personal trainer session. And no else can. And I have to wait on the head personal trainer to do so. And I decided to cancel my membership if that's the case. And I was told, I still have to wait on the head personal trainer to cancel even regular my membership.
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Anonymous
map-marker Memphis, Tennessee

Cancellation

I want to cancel my personal training session and I was told only one person can cancel the personal training session and he is with a client right now. I said ok, I said I want to cancel my membership then. And I was told, I can't cancel my membership, until things get clear up with the manager of the personal trainer. So, I got mad, Google the customer service number for crunch and called to cancel my membership.
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User's recommendation: If a customer want to cancel personal trainer session, there shouldn't be only one person have authorized to do it. Somebody else should be able to do it too. Not make the customer wait for one person be free up to cancel a trainer session.

Wade A Gsb

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Complaints about the gym

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The gym equipment is always broken especially the one downtown Tampa also Brandon. When I usually tell the guy who works on the gym equipment and personally pinpoint equipment that is broken he kind of laugh about it and walked by it.

This is unacceptable there's a huge amount of traffic that goes to downtown crunch and that equipment should not be down for long periods.

It's not about just building gyms and not taking care of the gym equipment it's unacceptable I've been in this industry for 41 years you guys need to get your act together making sure that that gym equipment is in good shape because the majority of the time every equipment that has cable not being checked the cables are dragging legs extension machine is always down and many other machines always have issues and problems because the guy who's working on that equipment doesn't have the decency to go and check them whenever he comes and check the equipment.

It's a part of his job if he doesn't want to do it he should be fired and they need to hire someone else who stays on top of his job.

Even more important they need to hire more gym equipment mechanics to stay on top of that gym equipment it's pathetic a company that wants to build 100 more gems with a billion dollars cannot keep their equipment in workable condition.

As someone who's been the top trainer for all the PowerHouse gyms in the United States all the Bally's Total Fitness in America and all Lifestyle Family Fitness this is not the way to operate a gym, and this is one of the main reason that the gyms usually go under they are building gyms too fast and they are not taking care of the ones that they already have.

I have complained to your manager several times it goes from one year comes out of the other I had to call you corporate office there's not even a correct number for that I end up calling Clearwater office so they can talk to the regional director getting this problem solved. This is a major problem in your gyms somebody's not doing their job.

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Pros:
  • Fair price
Cons:
  • Cheap equipment building gyms too fast not taking care of them

Preferred solution: Keep your gym equipment in good shape

Khamari Bpk

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Verified Reviewer
| map-marker Olympia, Washington

Closed location

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o whom it may concern. My name is Robert Bauer and I was a member at the new crunch fitness in Lacey wa. PR member. Well, they closed permanently Tuesday and there is no other Crunch close to me. My question is, they just charged me the annual fee 2 weeks ago. Am I going to get reimbursed? 360 842 **** is my phone number.
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Daxten Kml
map-marker Beaumont, Texas

Bad service and not resolving problem with trainer.

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I have a trainer who told me his life story at the first meeting. He cut me short 15 minutes last week. I tried to catch him between clients and he said he would come back shortly. Never did. Text him about talking the following week. He said he would get back to me. Never did. He was suppose to populate my exercises each week so I could follow them through week. Never did. I like the trainer to be thorough with me in the class. He just doesn't know how. Will try new trainer. There are too many 25 year olds who don't know a thing about customer service.
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User's recommendation: Check it out first before paying money to get a trainer.

Richie Z Ljr

Why have both tanning beds bit out of service for over two weeks?

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Both tanning booths a bit out of service for the last two weeks. I paid membership fee every month and thats part of my membership fee is to enjoy the tanning bed services.
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Preferred solution: In honest answer of why, and when the beds will be ready for use again

Ace Jsk

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Verified Reviewer
| map-marker Ontario, California

Fraud membership

Was called to renew membership after a renew membership for days later crunch close down they knew that the crunch facility was closing and they still took my money and my daughters money want a refund
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Anonymous
map-marker Columbia, Missouri

Because your personal is very disrespectful.

I became a member on May 9, 2023, the boy asks me if I want a personal training I told him that I didn't need it, that I didn't want it and he didn't listen to me. I respect my decision, I call and they tell me that they can't over the phone, I go on Thursday, May 11 and a girl from Puerto Rican who was supposedly the manager attended me. I explained the situation and she told me that she practices UFC and that she needs a staff trained I tell her that I don't care if she's a ninja, Bruce Lee I don't want it and I don't need it and she told me how you paid for it you have to deal with it take the papers and use the personal trainer I bothered because of her disrespect and on Monday, May 15, 2023, cancel the membership

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User's recommendation: No have coments

Jasmine W Rwb
map-marker Baton Rouge, Louisiana

I just paid for muiltiple months that I didn’t even use my membership

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I didnt know I had to cancel and they just charged me $291.56 yesterday and I havent been to you guys gym since October. They said I should have a contract in my email explaining why but I dont.
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Loss:
$292

Preferred solution: Full refund

User's recommendation: Cancel subscriptions if not paid the first past month balance

Jennifer M Lif

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Verified Reviewer
| map-marker Jacksonville, Florida

Refund my money that was illegally charged

The crunch fitness in Harbour village in Atlantic beach is stealing peoples money. I was charged without my permission from my checking account on March 18th by an employee named Sierra and I have reached out to the manager Kris multiple times by email and phone and still not received a refund its been 9 days I was promised I would have it in 5-7 business days. I want something done about this so another person does not fall victim to their shady practices The unprofessional employees and management are ridiculous they have no customer service skills and should not be in the customer service industry!

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Cons:
  • Rude unhelpful
  • Unprofessional incompetence thieves

Preferred solution: Full refund

User's recommendation: Stay far away!!

Janene Qgi

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Verified Reviewer
| map-marker Albuquerque, New Mexico

I did not like how it happened

Luis is a liar and tried to manipulate the situation to his advantage. He didn’t care that I didn’t have all of the information. He was after the money. I get it but I don’t like dealing with people or businesses like that. I’m not paying or patronizing any crunch establishments. Please remove the account from collections. *** you Luis. Trashy *** better be glad I love my children and grandchildren. ***
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User's recommendation: Do what you like. Wish you the brst

Shyanne Ici
map-marker Collingswood, New Jersey

Specifically a crunch owner Chris Pacifico always talks bad about me behind my back I haven’t done anything wrong to be treated that way

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I work at the crunch fitness in east Windsor and I always here something about the owner hating me its coming to a point where I feel uncomfortable working here. I never treat anyone with disrespect so I dont understand why I should be dealing with the disrespect. I feel upset everyday when I have to come into work, it should be a safe space not a place of additional stress.
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Latika Kgx

Rude and useless

I had cancelled my membership over 7 months ago due to becoming ill and not knowing when I would be able to return to the gym. The lady assured me they would charge my credit card on file for the remaining of the month and it would be cancelled.

I signed a paper and that was that. 7 months later my credit card is over the limit and I check why and crunch is continuously taking out charges and fees! I had called to inquire and they said they would look for the contract I signed to cancel and call back. It was over 2 weeks with no call.

I called back and the employee was on of the most rude humans I have spoken to. I told him my situation and how i only found this out due to my credit card being maxed out. I made him aware that I was receiving treatment and not able to return and currently not working due to my illness and cannot afford this. He told me well we couldnt find your paper and we keep them for a year.

So if you dont have it then no luck

Why it is my responsibility to locate a paper that honestly Im not sure I ever received a copy of. This man had not one ounce of empathy and even offered to help out or give any suggestions. His tone was offensive and he told me Im s.o.l and I should have noticed the charges earlier.

I now cannot find a corporate phone number or email for crunch.

The number they previously had is no longer in service. Very very angry at this establishment and will never step foot in again.

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Loss:
$300

Preferred solution: Full refund

User's recommendation: Don’t go

Aika Eei
map-marker Bellevue, Washington

Dirty bathrooms no soap and no paper towels to clean equipment

No soap in the bathroom to wash your hands wh wen you can tell him at the desk, and no one cares. No paper towels in spray to clean off the machines. For a new facility it sure didnt stay clean long.
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