Crunch Fitness
Reviews and Complaints
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Verified Reviewer | Boca Raton, FloridaSign up
Cancellation
Cancellation
User's recommendation: If a customer want to cancel personal trainer session, there shouldn't be only one person have authorized to do it. Somebody else should be able to do it too. Not make the customer wait for one person be free up to cancel a trainer session.
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Verified ReviewerComplaints about the gym
The gym equipment is always broken especially the one downtown Tampa also Brandon. When I usually tell the guy who works on the gym equipment and personally pinpoint equipment that is broken he kind of laugh about it and walked by it.
This is unacceptable there's a huge amount of traffic that goes to downtown crunch and that equipment should not be down for long periods.
It's not about just building gyms and not taking care of the gym equipment it's unacceptable I've been in this industry for 41 years you guys need to get your act together making sure that that gym equipment is in good shape because the majority of the time every equipment that has cable not being checked the cables are dragging legs extension machine is always down and many other machines always have issues and problems because the guy who's working on that equipment doesn't have the decency to go and check them whenever he comes and check the equipment.
It's a part of his job if he doesn't want to do it he should be fired and they need to hire someone else who stays on top of his job.
Even more important they need to hire more gym equipment mechanics to stay on top of that gym equipment it's pathetic a company that wants to build 100 more gems with a billion dollars cannot keep their equipment in workable condition.
As someone who's been the top trainer for all the PowerHouse gyms in the United States all the Bally's Total Fitness in America and all Lifestyle Family Fitness this is not the way to operate a gym, and this is one of the main reason that the gyms usually go under they are building gyms too fast and they are not taking care of the ones that they already have.
I have complained to your manager several times it goes from one year comes out of the other I had to call you corporate office there's not even a correct number for that I end up calling Clearwater office so they can talk to the regional director getting this problem solved. This is a major problem in your gyms somebody's not doing their job.
- Fair price
- Cheap equipment building gyms too fast not taking care of them
Preferred solution: Keep your gym equipment in good shape
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Verified Reviewer | Olympia, WashingtonClosed location
Bad service and not resolving problem with trainer.
User's recommendation: Check it out first before paying money to get a trainer.
Why have both tanning beds bit out of service for over two weeks?
Preferred solution: In honest answer of why, and when the beds will be ready for use again
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Verified Reviewer | Ontario, CaliforniaFraud membership
Because your personal is very disrespectful.
I became a member on May 9, 2023, the boy asks me if I want a personal training I told him that I didn't need it, that I didn't want it and he didn't listen to me. I respect my decision, I call and they tell me that they can't over the phone, I go on Thursday, May 11 and a girl from Puerto Rican who was supposedly the manager attended me. I explained the situation and she told me that she practices UFC and that she needs a staff trained I tell her that I don't care if she's a ninja, Bruce Lee I don't want it and I don't need it and she told me how you paid for it you have to deal with it take the papers and use the personal trainer I bothered because of her disrespect and on Monday, May 15, 2023, cancel the membership
User's recommendation: No have coments
I just paid for muiltiple months that I didn’t even use my membership
Preferred solution: Full refund
User's recommendation: Cancel subscriptions if not paid the first past month balance
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Verified Reviewer | Jacksonville, FloridaRefund my money that was illegally charged
The crunch fitness in Harbour village in Atlantic beach is stealing peoples money. I was charged without my permission from my checking account on March 18th by an employee named Sierra and I have reached out to the manager Kris multiple times by email and phone and still not received a refund its been 9 days I was promised I would have it in 5-7 business days. I want something done about this so another person does not fall victim to their shady practices The unprofessional employees and management are ridiculous they have no customer service skills and should not be in the customer service industry!
- Rude unhelpful
- Unprofessional incompetence thieves
Preferred solution: Full refund
User's recommendation: Stay far away!!
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Verified Reviewer | Albuquerque, New MexicoI did not like how it happened
User's recommendation: Do what you like. Wish you the brst
Specifically a crunch owner Chris Pacifico always talks bad about me behind my back I haven’t done anything wrong to be treated that way
Rude and useless
I had cancelled my membership over 7 months ago due to becoming ill and not knowing when I would be able to return to the gym. The lady assured me they would charge my credit card on file for the remaining of the month and it would be cancelled.
I signed a paper and that was that. 7 months later my credit card is over the limit and I check why and crunch is continuously taking out charges and fees! I had called to inquire and they said they would look for the contract I signed to cancel and call back. It was over 2 weeks with no call.
I called back and the employee was on of the most rude humans I have spoken to. I told him my situation and how i only found this out due to my credit card being maxed out. I made him aware that I was receiving treatment and not able to return and currently not working due to my illness and cannot afford this. He told me well we couldnt find your paper and we keep them for a year.
So if you dont have it then no luck
Why it is my responsibility to locate a paper that honestly Im not sure I ever received a copy of. This man had not one ounce of empathy and even offered to help out or give any suggestions. His tone was offensive and he told me Im s.o.l and I should have noticed the charges earlier.
I now cannot find a corporate phone number or email for crunch.
The number they previously had is no longer in service. Very very angry at this establishment and will never step foot in again.
Preferred solution: Full refund
User's recommendation: Don’t go
Dirty bathrooms no soap and no paper towels to clean equipment
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